TL; DR (Summary)
• Returns accepted within 28 days of delivery, UK orders only.
• Unopened, sealed, intact safety seal and kept in a cool, dry place.
• Pre-authorisation (RMA) required before sending anything back.
• No returns after 28 days, if opened/tampered, part-used, or exported/hand-carried outside the UK.
• Damaged/wrong item? Tell us within 48 hours with photos; we’ll put it right.
Eligibility for Return (28 Days)
• You may request a return within 28 days of delivery (UK time) for UK-delivered orders only.
• Items must be unopened, with the safety seal intact, and in original packaging.
• Products must have been stored correctly (as per label: cool, dry place, away from heat/light).
• Proof of purchase (order number/invoice) is required.
• Returns must be pre-approved and accompanied by a Return Merchandise Authorisation (RMA).
Not Eligible
• Any item opened, unsealed, tampered, or partially used.
• Requests after 28 days from delivery.
• Items forwarded or hand-carried outside the UK, or stored outside our control (e.g., months with third parties).
• Partial returns from promotional bundles (unless the wrong item was sent).
• Gift cards, downloadable materials, consultations and personalised protocols.
How to Request a Return (RMA)
1. Contact us via the Contact page (or email [add your support email]).
2. Include order number, delivery date, items you wish to return, and a brief reason.
3. If approved, we’ll issue an RMA and the return address. Returns sent without an RMA will be refused.
Damaged / Wrong Item
• Please notify us within 48 hours of delivery with clear photos of:
• the outer box,
• the shipping label, and
• the affected bottle(s).
• We’ll replace or refund as appropriate once verified.
Refund Method & Timing
• Once inspected and approved, refunds are issued to the original payment method within 7–10 business days.
• Return postage is the customer’s responsibility unless the issue was our error (damaged/wrong item).
• Items returned that don’t meet this policy will be safely disposed of and are not returnable to sender.
Compliance & Safety
For patient safety and compliance, nutraceuticals cannot be restocked or reused once they’ve left controlled storage beyond the allowed window or where storage conditions are uncertain. Thank you for understanding.